Browser
Log in on H5
- Works in Chrome, Safari or your usual browser.
- Bookmark the page so the address never changes.
- On a shared phone, log out when you finish.
Sign-in guide
Winbox MY Login
Log in to your Winbox MY account on the H5 site or the app. The button opens Winbox in a new tab. Below: the steps, and what to do when it does not work.
How to log in to Winbox MY
Four steps, the same on H5 and in the app.
Open the login screen
Tap "Log in on Winbox" on this page, or Login in the bottom bar. Winbox opens in a new tab. If you use the app, open it from your home screen instead.
Open Winbox loginEnter your username and password
Type the username you signed up with, then your password. Watch out for auto-correct adding a capital letter or a space at the end. Passwords are case-sensitive.
Confirm if it asks
If it asks for an OTP or another check, enter the code on that screen only. The code is for you alone. Nobody from support needs it.
Land in the lobby
Once you are in, you will see your account and the game lobby. Check that the page looks right before you deposit anything.
H5 login or app login
Same account, two doors. Use whichever you have.
Home screen
Log in on the app
- Opens straight to the login screen.
- Accept updates when the app asks.
- Log out before you lend your phone.
Can't log in? Try these
Most login problems are one of these five. Tap one to see the fix.
Wrong password or username
Retype both slowly. Check caps lock, and check that auto-fill has not used an old password. If you still cannot get in, use the forgot password or reset option on the login screen rather than guessing again and again.
The OTP does not arrive
Wait a minute before asking for a new code. Check that you have signal and that the phone number on your account is one you still use. If you asked for more than one code, use the newest one.
The page will not load or keeps spinning
Switch between Wi-Fi and mobile data, then reload. On H5, clearing your browser cache for the site often fixes a page stuck on an old version.
The app opens but will not let me in
See if the app shows an update prompt and follow it. If it still fails, try logging in on H5. If H5 works, the problem is the app on your phone, not your account.
My account says it is locked
Stop retrying, because more attempts will not help. Contact support through the help option Winbox provides and explain what you see. This guide cannot unlock or reset accounts.
Forgot your password?
Use the forgot password or reset option on the Winbox login screen and follow the on-screen prompts. If it asks for an OTP, enter it there and nowhere else.
Pick a new password you have not used before, then update your browser or password manager so auto-fill does not keep the old one.
Never ask someone in a group chat to reset it for you, and never send your password to anyone who says they are from support. A real reset happens on the login screen, by you.
House rule
How to spot a fake Winbox link
Copycat pages sometimes look like the Winbox login to catch your password. They usually arrive through a random message, a group chat or an ad. Three habits keep you safe:
- Check the address. Before you type anything, look at the web address in your browser bar. Misspellings, extra words or odd endings are a warning sign. If you are not sure, close the page.
- Never share your OTP or password. No real support team needs your one-time code or password. If someone asks for either, over chat, phone or email, stop and do not reply.
- Use one saved link. Bookmark the link you trust, or install the app, and use only that from then on. Do not log in through links that other people send you.
If you think you typed your details into a fake page, change your password from the real login right away.
Winbox MY login questions
Quick answers about signing in.
Is the Winbox MY login the same on H5 and the app?
Yes. It is one account, so the same username and password work in the browser and in the app. Your balance and history follow your account, not the device.
Which details do I use to log in?
The username and password you created when you registered. If you have not registered yet, do that first.
Can Winbox MY Hub reset my password?
No. We are an independent guide and have no access to any account. Use the reset option on the Winbox login screen, or ask support inside Winbox.
I logged in through a link someone sent me. What now?
Change your password right away using your own saved link or the app, then use only that from now on. If you see activity you do not recognise, contact support inside Winbox.